Manager, Service
Location: Las Vegas, Nevada
Responsibilities:
The person will direct and oversee all aspects of MUSIC Group's US Service Depot including policies, objectives and initiatives. In conjunction with Service Management Global (SERV Mana GLOB), establish targets and measure the achievement of Service Depot KPIs. The person will develop and drive activities for improving staff performance as well as policies and procedures governing inventory management and quality reporting, including Kaizen reporting, to improve overall product quality.
- Manage the US Service Depot operations including scheduling, forecasting and inventory management while increasing customer satisfaction and simultaneously reducing cost
- Develop and maintain Service Depot procedures, policies and workflow to increase efficiency and customer satisfaction
- Develop, implement, and manage Service Depot KPIs
- Assist management to plan and implement programs to meet Service Depot and inventory requirements to support short and long term business needs
- Implement and manage inventory planning to ensure "just in time" inventory model, reduce excess inventory, and minimize overall Service spare requirements
- Ensure effective and timely communications to all internal and external customers
- Perform special projects and manage other tasks that may be assigned
Requirements:
- Bachelors degree in Business Administration or related field
- Minimum 10 years experience managing a service depot performing PCB level repairs in a Professional Audio environment
- Minimum 5 years experience managing inventory and warehouse operations
- ITE, ASEE, NiTEC or other certification
- Excellent interpersonal and communication skills
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